automated telephone reporting

Automated Telephone Reporting

The OffenderLink Automated Telephone Reporting (ATR) system receives toll-free calls from offenders either in lieu of or as a supplement to traditional face-to-face reporting in order to insure a regular periodic contact.

The ATR system is highly configurable and can verify and collect a variety of information from the client.

Typically the system verifies address, phone and employment details as standard items and then collects any law enforcement contact details.

The system can also deliver information to the client in the form of custom recorded messages from a supervising Officer or standard directive prompts associated with open conditions.

OffenderLink ATR automatically transcribes most status updates and provides Agency staff with the ability to monitor and approve the data collected, track any open conditions of supervision, address non-compliance issues and send mail-merge letters in multiple languages to multiple offenders at one time.

Fieldware highly recommends two-way integration with Agency management systems to streamline program enrollment and eliminate any duplicate or unnecessary data entry.

The ATR program also incorporates the ANS module detailed below to notify offenders of out of compliance reporting situations and upcoming court dates.

Solutions for you

OffenderLink is fully hosted within Fieldware’s multiple datacenters and is developed using the latest technology including Microsoft.NET, Microsoft SQL Server database and a highly scalable telephony infrastructure. The web system is compatible with all current browsers and utilizes 128-bit SSL security. The IVR system can be accessed from any touchtone phone including cell and payphones.

As agencies look to implement strategies like Evidence Based Practices to better manage their growing populations with the same or shrinking resources, OffenderLink is the perfect solution.

Contact Fieldware today to discuss how we can help you create solutions. Contact us with the form on this page or call us at 312.258.1000 x322.