Treasury Management

FieldWare handles all aspects of the program including:

• Payment options including credit/debit via web or phone, mailed in payments via money order and cash payment options at many retail outlets across the country.
• Creation and supply of all remittance envelopes and related supplies
• Remittance processing with online view of all payments, vouchers, and associated correspondence
• Real-time Officer To-Do-Lists to manage workflow for new enrollments, waiver/exemption status changes, out-of-compliance situations
• Real-time notification of billable status, payment history, and collections compliance notification to officers
• Multi-tiered collections activities via automated and live calls, texts and mailed letters
• Client IVR, live telephone and email support for balance inquiries, payment acceptance and program information
• Exception handling
• Agency and client telephone, web and email support
• Billing with accrual and non-accrual options by account
• Payment allocation by business rules with override capabilities preventing clients from needing to make payments for each account separately
• Officer and agency system training
• Bank integration
• Agency CMS and accounting integration if billing is done by the agency
• Victim restitution disbursements