Your Mission Critical Partner
Maintenance and Support

Customer Support You Can Rely On

Our Customer Support team of highly skilled, CJIS-certified employees are eager to help you interact with your FieldWare solution. All our support personnel are required to pass comprehensive background checks and rigorous product training requirements before joining our team. Specialized in coding, network security, and database management, they have the technical expertise agencies nationwide have come to trust.

Get the Assistance You Need, When You Need It

We know your teams are working around the clock, so we offer 24/7/365 online and help desk support so you can report issues, ask questions, and submit feedback. Premium packages are available for after-hours phone support.

Support Services

Experience Optimal Solution Performance

Once your FieldWare solution goes into production, our Customer Support team ensures that it continues to operate at the very best levels. Working alongside your assigned Customer Success Manager, we schedule coordinated service events that may include:

  • Software upgrades
  • Software maintenance support
  • Functionality upgrades
  • Bug fixes
  • Change request processing
  • Technology migration services
  • Post-release support

What about training new hires or reassigned personnel?

We offer a variety of training services to support you on your success journey. From self-service materials to instructor-led trainings, we’re behind you every step of the way.