Automated Telephone Reporting (ATR) – to automate or supplement face-to-face reporting for low-risk/low-need clients.
Provider Referral and Tracking (PRT) – for the integration of provider referrals, reporting, and case management into a common system.
Supervision Fee Management and Collections (SFM) – to standardize remittance processing and reduce the burden of debt collection from field staff.
Automated Notification System (ANS) – to remind clients of upcoming appointments.
Random Test Notification (RTN) – to automate and standardize the selection and notification process for clients required to submit to substance testing.
Biometric Voice Monitoring System (VMS) – for adult or juvenile curfew over the phone a low-cost alternative to GPS or RF monitoring.
Inmate Deposits & Payments (IDP) – to allow the public to fund inmate canteen accounts and make restitution and fee payments on their behalf.
Primary Case Management (PCM) – for a fully-hosted software-as-a-service (SaaS) model comprehensive Probation/Pre-trial Case Management system.
• Over 6,500,000 calls received (inbound)
• Over 6,000,000 calls made (outbound)
• Current capacity for 140 simultaneous calls
• Over 1,100,000 offender records
• Over 1,700,000 Agency user sessions for over 7,000 users
• Over $100 Million in fees and restitution collected and processed
• Solely dedicated to OffenderLink™ since 2006
• 10 state-wide P&P / DOC agencies
• over 50 agencies in 17 states
• 100% client retention rate on all contract renewals and re-bids
• APPA member
• ACA member
• Enable more time and resources for higher risk and higher need cases
• Help prevent over-supervising lower risk cases while maintaining
accountability
• Reduce time spent on administrative tasks that can be handled through
intelligent automation
• Focus on exceptions, time sensitive action items and pro-active compliance checks
We offer a range of payment options for agency flexibility
For Federal, State and County government entities
