A new nationwide survey of over 500 public safety professionals reveals the most important priorities for agencies in 2025. Conducted in October 2024, the study highlights a shift underway across law enforcement and first responder agencies away from outdated systems to more modern, cloud-native platforms and integrated systems. The report highlights a desire for technology that enhances agencies’ efficiency, security, and resilience. Let's take a look at some of the important ways today’s technology is helping agencies meet these goals.

The role of corrections agencies is twofold: maintaining security within correctional facilities and ensuring that incarcerated individuals have access to programs that reduce recidivism and promote a safe return to society. However, these goals are becoming increasingly difficult to achieve due to significant workforce shortages, outdated processes, and inefficient resource allocation.

As agencies struggle with staffing and operational challenges, many are turning to technology to bridge the gaps, streamline processes, and ensure that officers can focus on their core responsibilities. This article explores the workforce crisis in corrections, its impact, and how modern technology is empowering correctional agencies to do more with less.

The landscape of public safety is undergoing rapid transformation, and as we move into 2025, technology is offering a clear pathway forward by delivering data-driven strategies and real-time collaboration.

From artificial intelligence (AI) and cloud-based platforms to mobile technologies, these innovations promise to enhance public safety efficiencies, streamline processes, and reduce costs. 

Let's explore how technology will be shaping the future of public safety, including how it will transform operations and address challenges in 2025 and beyond.

As community supervision continues to evolve, parole and probation officers face mounting challenges. Rising caseloads, limited resources, and the growing complexity of the criminal justice system have placed immense pressure on agencies to find innovative solutions. While traditional supervision methods served their purpose in the past, they are increasingly struggling to meet modern demands. In response, agencies across the country are embracing remote check-in technology as part of a broader digital transformation for low risk offenders. Digital tools are revolutionizing community supervision and empowering agencies to improve outcomes for officers and individuals under supervision.

Law enforcement agencies and first responders are crucial in safeguarding our communities. The increase in hurricane intensity and frequency has tested agency response capabilities and highlighted vulnerabilities. Recent natural disasters, including Hurricanes Helene and Milton, highlight the demands that such disasters place on law enforcement. Agencies have turned to technology to manage these challenges more effectively. By leveraging data-driven analytics, GIS mapping, and other advanced tools, law enforcement can better prepare for and respond to hurricanes, ultimately saving lives.

The judicial system is often burdened with delays, and one significant contributor is inefficiency in the subpoena management process for public safety witnesses. Court administrators and prosecutors must deliver subpoenas in a timely manner and confirm that they've been received. However, the traditional methods of managing subpoenas often result in delays, miscommunications, and the failure of witnesses to appear in court. These issues prolong court proceedings and ultimately delay justice.

Today's community supervision professionals face unprecedented challenges. With approximately 3.7 million adults under community supervision, large caseloads, limited resources, and safety concerns are daily realities. These obstacles can hinder the ability to effectively support reintegration into society.

Enter remote check-ins: a game-changing digital solution addressing these challenges head-on. This innovation is redefining community supervision, offering new ways to manage cases, improve safety, and enhance outcomes for both officers and their clients. In this article, we’ll explore how remote check-in and other digital tools are supporting this field, providing practical solutions to long-standing problems, and revolutionizing the way agencies work.

In today's ever-changing digital landscape, probation and parole services are undergoing a significant transformation. Modern digital solutions are revolutionizing probation and parole operations by tackling long-standing challenges, including large caseloads, limited resources, and safety risks. These solutions are also opening doors to more efficient, communicative, and outcome-focused practices for officers and those under their supervision.

In the challenging arena of large-scale emergencies, cross-jurisdictional collaboration among first responders is critical. From wildfires to major urban fires and earthquakes, these emergencies often transcend the boundaries of single jurisdictions, demanding a coordinated effort from multiple agencies. This article examines the intricacies of large-scale collaborations and how modern software solutions can streamline these processes for more effective, efficient and safer emergency services.

As 2024 progresses, public safety agencies are navigating a rapidly changing environment shaped by evolving societal needs. The challenges agencies face are multifaceted, but so are the opportunities for innovation and improvement.

Looking to the year ahead, we foresee increased focus on modernizing technology solutions, including use of artificial intelligence (AI) and machine learning to effectively address these challenges. In this article, we’ll explore their impact and how public safety organizations are expected to use them to meet the needs of their workforce and the communities they serve.