We know that change can be daunting -- especially when your day-to-day operations keep you performing in parallel as these changes are being implemented. To minimize staff disruptions and demonstrate ‘successive successes’ that attain organizational confidence, FieldWare includes premium onboarding services as part of each customer's onboarding and implementation.
Our project team of cross-trained experts do the heavy lifting and get your system setup quickly based on your goals and policy requirements. Our team then provides you with hands-on interactions using your data and configured applications to verify the functional performance you require. At FieldWare, we've got your back!
Each project will start with a kickoff meeting that brings together all key players from your team and ours to review your project's goals, tasks, and timelines.
Next, your cloud solution is installed either on-premise or in our Microsoft Azure Government environment. Our team will import your data and map your rules for system automation.
Time to sit back and let us configure your system using your policy rules. We'll also work with your technical team to setup and test any interfaces.
Our QA testers will ensure your system is running successfully before we conduct any training. Once you've given us the thumbs up after testing, we'll conduct end-user train-the-trainer sessions and plan your launch.
After a go live test period we’ll establish a launch date and monitor system performance to ensure your complete satisfaction.
Once you're live, you'll meet your FieldWare Customer Success team and account manager. You’ll learn how to use our online support site and 1-800 help desk line. Time to enjoy the efficiencies of your new FieldWare solution.